Good in Parts
Review for small cottage in Brittany
I give them 3 stars because it mostly worked out OK in the end. We had endless hassle however after we had made our booking. Firstly trying to get a confirmation that the property had been secured for the dates we expected and then in trying to remove most of the hidden extras that appear after you are committed to the booking. Late arrival (after 6pm!) charge 35 Euros, Early departure charge 35 euros. (even though the rep later showed us a key press on the gate post) Bed Linen 15 euros per bed. Bath towels 10 euros per person. Kitchen towels 5 euros each. Cleaning charge 111 euros! For three nights!! Etc. The kitchen had absolutely no basics in it but did function OK. None of this shown on the original advertised cost. The local rep was much more helpful however. We brought our own linen and he agreed to waive the cleaning if we didn't leave a mess. When we mentioned these things in our feedback to VRBO they sent the review back saying that the content was not within their guidelines. In other words they did not want to see anything that was not considered a good review. Looking at other peoples reviews of VrBo on TP I think we got off lightly. I think as customers we should continue to complain strongly about the hidden extras cost element, which seems to be creeping into every aspect of hospitality these days.