Overall terrible service that I never wish to deal with again
Overall, incredibly dissatisfactory service (especially when accounting for the "premium" cost).
I have had multiple issues when ordering due to their systems being so dysfunctional. Even when I completed and paid for my order, they could not meet their 28 working day aim and instead tried to say that my order was placed the week after I had originally placed and paid for it.
The only decent part of the experience is that when I did finally get through to customer services (after 15 minutes), the people I spoke with were very apologetic, but that does not make up for the poor quality of service before I got to that point.
September 9, 2025
Unprompted review