yousefsherif

I signed up for Aircall’s 7-day free trial to test it for my agency, but the trial was effectively canceled on day 2 due to “market restrictions.” After I provided my use case (cold calling for my agency), Ruby Ryan, Senior Sales Development Representative, told me they could “accommodate that” and asked how many users I planned to have. I explained I was only testing with 1 user before committing.

From there, things only got worse. Every time I tried to make a call, I got the message: “You have reached the call limit on this account”, even though I still had 3 full days left and 35 minutes of call time available. I reported this issue right away, but after 3 days of back-and-forth emails, I stopped getting replies.

In short, my trial was cut short, I was misled into thinking the issue could be fixed, and then I was completely ignored. This wasted my time and left me with a very bad impression of Aircall’s support and honesty. If this is how trials are handled, I can only imagine the frustration paying customers face.