Gonzalo Anguita

We used this arline for the first time departing from Madrid via Dusseldorf before arriving to Riga. When we were ready to take off before the doors were locked, we saw our luggage on the ground very close to the plane but for unknown reasons the handling staff did not put them into the plane. We talkd to the woman dealing with the operation and showed her our boarding cards and all what she said was I check you are in the plane. When we were taking off we could check our lugagge was left on the ground atthe airport. 3 days later we do not have any news from Air Baltic and our luggage has not been found.