❌ Terrible experience with Europcar- never again!
❌ Terrible experience with Europcar – never again!
Text:
On 30.08.2025 I rented a car from Recklinghausen with drop-off in Ludwigshafen. The rental agreement was for a maximum of 24 hours. I picked up the car on Saturday at 9:25 AM and should have returned it by Sunday, 31.08.2025, 9:25 AM.
The issue: the Ludwigshafen branch is closed on weekends (open only Mon–Fri, 7:30–18:00). On Saturday evening around 9 PM I tried to return the car, but it was impossible. I called customer service – no one available. I then sent an email explaining the situation – no response.
I finally returned the car on Monday morning, only to receive an invoice charging me an additional €320! This was not my fault – I couldn’t return the car because the station was closed. When I complained, the answer was simply: “We cannot change the invoice.”
This is absolutely unprofessional, unfair, and customer-hostile. I feel ripped off and completely abandoned. Without a lawyer, you are powerless against Europcar.
➡️ My advice: Avoid Europcar at all costs! I will never rent from them again.