Unit malfunctioned quickly, no replacement
Purchased the unit in May which did meet my expectations in the beginning. The unit malfunctioned after 2 months making a loud banging noise each time I would turn it on and my two very small 6lb dogs could not tolerate the noise. Emailed Rare Pet in early August about needed a replacement unit and received a delayed response equivalent to about 2-3 weeks following the initial email. They requested a video showing how the unit was functioning and sent the video. Just received an email stating the unit is now outside the return window for replacement. This company feels like a scam. Buy their $100 unit with extra parts and it lasts a few weeks and they do not stand behind the product.
Reply from RarePet.Co
Hi Amanda,
We’re truly sorry to hear about your experience and the issues you’ve had with your unit. This is certainly not the experience we want for our customers.
Our team has already reached out to you by email to work on resolving this situation, as it seems you may have received a defective product. Please check your inbox so we can assist you directly and find the best solution for you.
We sincerely appreciate your patience and the opportunity to make this right.
Best regards,
RarePet Customer Care Team💙