AVOID!!!
AVOID!!!! Ordered £140 worth of clothes from this company to try on for an event. When I went to return the items I did not want, I was only offered a refund option of gift voucher. When I questioned this, I was told I must have clicked that option, as gift voucher is their default option. I told them that I did not get a choice on my refund method so asked if they could amend this for me so I can have the refund put back on my card. I have been told they can't change this refund method so I have to have a gift voucher worth £140. Obviously the businesses aim is for customers to click gift voucher in error so they can take the money. Daylight robbery!! Never will use this company again
Reply from Nastygal
Hello Tyler
Thank you so much for taking the time to leave a review regarding your recent experience with our brand, we appreciate all feedback to help improve our service.
We allow all our customers the freedom to choose the refund method that suits their needs the most, as some customers would like 10% more value in their refund as a gift card for future orders, and some would just like the money back to their original payment account.
We leave this decision up to our customers and once this decision is made, the system registers the decision and it cannot be changed.
Thanks
Abdullah