Uncommon Customer Support
I had a complex and frustrating situation with a third-party prop trading platform (not Tradesyncer’s fault) that resulted in lost time and money. From the start, Ivan and the Tradesyncer team were transparent, responsive, and genuinely helpful.
Ivan personally walked me through the logs, worked directly with Rithmic, and confirmed that Tradesyncer executed everything correctly. Even though the problem was outside their control, he stayed engaged and professional the entire time.
In the end, Tradesyncer refunded me for the months I had paid during the dispute — purely as a gesture of goodwill. This wasn’t something they were obligated to do, but it speaks volumes about their integrity and customer-first approach.
If you want a company that stands by its customers, communicates clearly, and acts with honesty even when it’s not “their problem,” Tradesyncer is the real deal.