The staff member who assisted me at the…
The staff member who assisted me at the time of purchase was very kind and provided pleasant service. However, I was not able to specify the delivery time as I had been told, and the delivery person only brought the item to the entrance of my apartment building. I had to carry it to my home by myself.
August 5, 2025
Reply from SOFACOMPANY België
Dear Takuya,
Thank you for your feedback. We're glad to hear you had a pleasant experience in-store, but we're truly sorry for the inconvenience during delivery. We’re addressing this internally and with our delivery partner to prevent this in the future.
Enjou your new Maison sofa!
Best regards,
ILSE - Team SOFACOMPANY