Lisa Kelly

Feeling really disappointed atm, I’ve been buying from Ann’s Cottage for a number of yrs in stores and have always found their customer service to be great but……I ordered an anklet online yesterday and paid straight away (inc del) yet this morning I had an email to say that my payment had been refunded. No explanation whatsoever as to why, absolutely nothing.
Their AI email reply just stated that if an order can’t be fulfilled then a refund is processed…….Im actually wanting to know WHY though, especially when it’s still being sold online with a countdown timer for ordering to get ‘same day despatch’.
Really not happy with the lack of info and now I could have to wait for 10 days for the refund.