eSim instruction is deficient
eSim purchasing process was smooth. However internet does not work on my phone after installation, even if I followed all the instructions. After talking to customer service for 15 minutes, they asked me to manually change the APN, which is not specified in the instructions, and then reboot phone. Only then the internet worked.
Reply from Superalink
Dear Gabriel,
This is the Customer Experience Team at Supera Link.
Thank you for sharing your feedback. We are glad to hear the purchasing process went smoothly, but we sincerely apologize for the inconvenience you faced with the internet setup. We understand how frustrating it must have been to follow the instructions only to encounter additional issues.
We are reviewing our setup guides to ensure that APN configuration and reboot instructions are clearly included moving forward. Your feedback is very valuable in helping us improve our service and documentation.
Please feel free to contact us anytime at help@superalink.com
if you have any further questions or concerns. We will be happy to assist you.
Thank you again for bringing this to our attention.
- Supera Link Team -