Still Waiting to Use My Purchase After 2 Weeks
Still Waiting to Use My Purchase After 2 Weeks
I was genuinely excited to invest in the Infraredi Pro Panel. I live in Montreal, Canada, the same country the company operates from, so I expected the process to be quick and straightforward. Instead, I received a UK style power plug that makes the panel completely unusable.
I reached out to customer service right away, thinking this would be resolved within a day or two. Instead, I heard nothing for days. When they finally replied, it was only to apologize for the delay and say they would “follow up for tracking details.” There was still no tracking number, no confirmation that the correct cord had even been shipped, and no real timeline for when I’ll be able to use the product I paid for.
It’s incredibly disappointing to spend this much on a premium wellness device and still be stuck waiting, unable to use it. The lack of urgency has made the whole experience frustrating from start to finish. In my case, the product itself isn’t the issue, it’s the slow and unproductive customer service that has left me with nothing but wasted time and mounting frustration.
It is clear they are using A.I for customer service which is a complete let down.