Don't shop here!! You won't be able to return items!
I'm so upset. I have been shopping on nasty gal for awhile and I recently purchased a couple orders. I had trouble returning one because the return portal wasn't working and had to go through my Instagram Page to get a paperless return which took a long time going back and forth with different people. I received my other package and the clothes were too small. So the same day I received my package I had to return again. Same issue occurred with the return portal, correct input of information. On different computers. I still couldn't return so I had to go through my Instagram Page after days of trying to get a straight answer I received a paperless return qr-code and my package was sent back to me. I've been given the run around for 2 weeks!!! I will NEVER Shop here again! It's horrible customer service. I shouldn't have to deal with days of being asked the same information about my order number to be ignored!! This is horrible!! I need my paperless return sent back to me immediately!!
Reply from Nastygal
Hello Gina,
Thank you for taking the time to leave a review on your recent experience.
I am sorry to learn you had a few issues creating your return and I am glad to hear that our Customer Service Team were able to help with this for you.
Our customer service team is currently handling an unusually high volume of enquiries, which means response times are unfortunately longer than usual, meaning wait times are a little longer than usual.
We do value your feedback, especially when it helps us identify areas for improvement.
Thankyou,
-NG