Order not received and no communication
I contacted Stox two weeks after placing my order, as I had not received the product or any dispatch notification. Another week has now passed, and I still haven't received an update. I'm recovering from a calf injury and thrombosis, and was relying on this product to support my recovery. It was a significant expense for me, and not receiving either the product or a refund has impacted my ability to purchase an alternative. I'm extremely disappointed with the lack of communication and service.
Update: After my review I was contacted and received the socks after a few days. The socks are great for what I need, but there are clearly issues with the ordering/delivery process.
Reply from STOX Energy Socks
Dear Jenna,
Thank you for your review. We’re very sorry to hear about your experience and completely understand how frustrating this must be, especially given your recovery situation.
We did send you an email last week regarding your order, and we’ve just sent another message from our support team to help resolve this as quickly as possible. Please check your inbox (and possibly your spam folder) so we can take the next step together.
Again, our apologies for the inconvenience and the delay. We’ll make sure this gets sorted for you right away.
Kind regards,
Team STOX Energy Socks