This company commits fraud at scale
Fairly sure this company is a fraudulent scam from top to bottom. We received a hefty 4-figure bill halfway into our year contract out of the blue. Turns out our account was "compromised" and 5 seats were added to our subscription without our consent. The resolution? Sorry, that sucks, we're keeping your money. Who is taking the time out of their day to add seats to a VOIP account? No one. They're hoping you wont notice and even if you do, you're out the money. Reported to the FTC as a fraudulent organization.
Reply from Aircall
Hi Chase, and thank you for your feedback. ='m truly sorry to hear about your experience and any frustration that has been caused. At Aircall, protecting the security and integrity of our platform is a top priority. When an account is flagged for potential account takeover or fraudulent activity, we take immediate action to prevent further risk to our users and infrastructure. These decisions are never made lightly and are based on clear indicators and industry-standard protocols designed to ensure everyone’s safety.
We recognize that sometimes legitimate users can be caught up in these measures. Your case was investigated internally we will be in touch shortly. Thanks for your patience.