Extremely Disappointing
Quite frankly, the worst insurance company that I have ever had the misfortune of dealing with. Having submitted the claim two months ago, I have called to chase progress 3 times, sent multiple emails. Each reply has indicated a 3-5 day timescale for reply. This has not be adhered to once! I am aghast, quite honestly. Have asked for details to issue a formal complaint for referral to the FSA.
Reply from A to Z Insurance
Good morning, Jake,
We appreciate you taking the time to share your feedback, and we're sorry to learn about your dissatisfaction with the claims process.
To assist you further, could you please provide your A to Z Insurance policy number? This will enable me to escalate this internally and investigate the matter with our claims team.
Many thanks
The A to Z Insurance team.
Good morning, Jake,
I would like to thank you for taking the time to leave us a review, and for raising this to our attention.
I can assure you we have been working with our internal teams to investigate this further. We have passed your concerns on to our claims, and claims complaint team who have logged a formal complaint due to your expression of dissatisfaction regarding the process. The team will be in touch to help understand the issues you have experienced.
In the meantime, if you need anything further, please feel free to contact us on 0330 175 7858 or via travel.sales@atoz-insurance.co.uk
The A to Z Insurance Team