Really Poor Comms...
Really Poor Comms.... You may think because youre buying a £3000 item that there would be some interest from eh seller in keeping you informed. But no, ordered on Friday, no update since, order is just sitting there as confirmed, Ive emailed, called etc and there is no proactivity from xtool, just messages that itll be a few more days. Not exactly a premium experience given the premium price..
I note in the response they are constantly monitoring to ensure it arrives on time despite the fact its already late and they havent specified what on time means..
Reply from xtool.com
Dear Richard
We hope this email finds you well. First and foremost, we would like to sincerely apologize for any unpleasant experience you may have encountered. Your satisfaction is of great importance to us, and we deeply regret that things did not go as smoothly as expected.
We are writing to tell you that your machine left our warehouse yesterday and is now on the way to you. We anticipate it will reach you shortly, and we appreciate your continued patience as you await its arrival.
As the machine is being delivered via truck, please note that there is no tracking number on the order page. Rest assured, we are monitoring the shipment closely to ensure it arrives safely and on time.
Thank you once again for your understanding, support, and the patience you have shown throughout this process. Please feel free to reach out to us if you have any further questions or need additional updates—we are here to assist.
Best regards,