They charged us and they terminated our…
They charged us and they terminated our account without any reasons given. When we started they were so polite at that time but after terminating they blocked our numbers and charged a invoice without our permission and Upon contacting them to reactivate they're not even listening to us. I hope we can get a response from them. Please respond!!!
Reply from Aircall
Hello, and thanks for your feedback. I'm truly sorry to hear about your experience and any frustration that has been caused. At Aircall, protecting the security and integrity of our platform is a top priority. When an account is flagged for potential account takeover or fraudulent activity, we take immediate action to prevent further risk to our users and infrastructure. These decisions are never made lightly and are based on clear indicators and industry-standard protocols designed to ensure everyone’s safety.
We recognize that sometimes legitimate users can be caught up in these measures. If you believe this action was taken in error, we sincerely apologize for any inconvenience caused and encourage you to reach out to our support team by submitting a ticket in the Support Portal so we can review the case in more detail. Thanks.