No delivery, no refund – no response
I placed an order for a set of Hope E-bike cranks in July 2023 and paid via PayPal. The item was never delivered. After I was informed that the product was out of stock and the lead time would be 8–12 weeks, I immediately cancelled my order. Despite this, I never received a refund.
I followed up several times by email – including in July 2024 and again in August 2025 – but received no response at all.
To this day, I have neither received the item nor a refund. I strongly advise against ordering from this company, as they appear to ignore both customer service and refund obligations.
August 3, 2025
Unprompted review