Fraud / Theft
I ordered a greenhouse in mid-May for delivery in early to mid-June. I paid in full through PayPal at that time. Soon after I was advised of various production delays. The delivery date kept getting pushed out further and further. I was told it would ship in July but never got any shipping notice or confirmation. When I contacted the company, they said they didn’t know and couldn’t get in touch with the manufacturer. When I said I wanted to cancel my order and receive a refund, it was silent like crickets from the company. When they finally responded, they said it would take some time to process the refund. It’s been a few weeks now and no refund. I believe this company may be fraudulent or perhaps engaging in theft. They had no ability to deliver the greenhouse I ordered and now no ability to refund my money.
Reply from Yourgreenhouses
We sincerely apologize for the repeated manufacturing delays that prevented us from delivering your greenhouse as promised. While these delays were outside our control, we completely understand your frustration and take full responsibility for the experience.
Your full refund has been confirmed and will be issued by August 19, 2025, in line with our standard 14–21 business day refund timeline. PayPal will send you a confirmation once processed.
We’re actively working with our manufacturing partners to prevent situations like this moving forward and improve our communication at every step.
– YourGreenhouses Team