Bye Bye Investment
I have basically written off my initial investment as they won't ship me my wines (without it costing as much as my initial investment just for shipping, ironically) and their is 0 demand in their marketplace to actually sell them. Its all just a big scam folks. They lock up funds to secure high monthly fees and do everything in their power to push you off (in fact they don't even respond to me anymore- full ghost). And I am 99% sure they do not have the wine they say they do, nor actually store it. I could go on for a few hours here on all the problems I have encountered with the team over the past few years, but its not worth it...its a shame- could have been a strong company with a lock on the market in the US. But that is what greed does to certain young founders. What a shame!
Reply from Vinovest
Hello John,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your expectations haven’t been met, and we’d like to address the points in your review to provide a clearer picture for you and others reading.
First and most importantly: your wines absolutely do exist and are securely stored in globally recognized, professional wine storage facilities such as Octavian Vaults and LCB. These third-party warehouses are industry-standard and used by top wine merchants and collectors worldwide.
Regarding your statement about shipping, international wine logistics are complex and can be costly, especially when dealing with duties, tariffs, temperature-controlled handling, and consolidation across multiple warehouses. We never charge arbitrary fees—any shipping quote you receive reflects real third-party costs, and we’re always happy to explore ways to minimize those expenses.
As for wine sales: all wines listed through Vinovest are marketed to the outside fine wine trade, not just within our platform. Demand depends heavily on market conditions, maturity, and pricing. While liquidity can vary, our team continues working on your behalf to identify buyers through a broad network of global merchants and collectors.
Finally, we’re disappointed to hear you felt ignored. We make every effort to respond to support inquiries, and if you’ve been waiting on a reply, we’d like to investigate and follow up immediately. Please reach out to us directly at hello@vinovest.co with your registered account information so we can address your concerns without delay.
We understand your frustration and are here to help. While the journey in alternative investments like fine wine isn’t always smooth, we’re committed to transparency and improving our platform and services every step of the way.
Thank you again for your feedback.