Proceed with extreme caution if you buy from this company
I purchased a NuraSculpt product from NuraBeam. The band was very expensive and arrived in a destroyed box with no indication as to what was in the box and no instructions. My best guess is this product cost $10 to make and I paid $200. The materials are cheap and don’t look like the photos. A few things to note to help you understand this is a company that is not providing the product they say they are. 1) If you look at TrustPilot reviews, all of the five-star reviews are from people who have written only one review. Only writing one review can be an indicator of a fake review. I'm not saying the five star reviews are fake but after receiving my product it's hard to understand how anyone could give a rating other than one star. 2) Read Nurabeam's refund policy very carefully before you buy and notice that it is written in a way so they company never has to give a refund (all their products are always on sale, the product has to be returned with the box in perfect condition, they’ll decide once you return it if they will provide a refund). 3) Notice the site says the product has been seen in Glamour and Women’s Health. But you can’t click through to see the product in those magazines and if you search the product and the magazines you won’t find the product. 4) When you have to reach out to customer service, and you will because the product is nothing like what the website shows, you will be communicating with someone who has a gmail address not a Nurabeam address.
Reply from Nurabeam
We’d like to clarify a few important points for accuracy:
Packaging & Instructions – All NuraBeam products ship with tracking, and usage instructions are automatically emailed after purchase. If not seen, they may land in spam.
Product Quality – Our wraps use advanced red light therapy technology exactly as described on our website. If any customer believes their order doesn’t match, we ask for photos so we can investigate transparently.
Reviews – We welcome all feedback, positive and negative. Many verified buyers have shared real transformations. Suggesting positive reviews are “fake” without proof is unfair to our customer community.
Refunds – Our policy is public and clear: customers always receive either a working product or their money back if conditions are met, as with any premium wellness brand.
Support – Our team currently uses a Gmail account during system migration, but it is fully staffed by official NuraBeam support.
We stand by our products, our policies, and our customers. Anyone with concerns is encouraged to contact us directly with their order number so we can resolve them quickly and fairly.
