London to Riga BT652
My seat was allocated in front of the plane. The crew members, Elza and another staff member, began selling snacks. When I needed to use the restroom at the back of the plane, I encountered difficulties as the crew seemed unresponsive in allowing passengers to pass through with their trolleys. Their dismissive attitude and lack of courtesy left me feeling quite frustrated.
Reply from airBaltic
Hello! Thanks for your feedback! We regret to hear of such negative experience and apologize for the inconveniences caused. We kindly invite you to submit us an official claim via our web page: https://www.airbaltic.com/en/submit-a-claim
Our colleagues from Customer relations department will investigate your particular situation and will get in touch with you. Thank you.