20 days has past, Roomlala charged me 400 euros for nothing
Total scam: I lost 400 euros because of them.
The host never told me where the house was and said he wasn’t available.
I asked for a refund, but so far, I’ve received no answer from Roomlala.
This was almost a month ago.
I had to find another place through a different website, which cost me both time and money.
Roomlala has been completely unresponsive. They didn’t even send me an email to explain why they charged me the full amount for a place where the host clearly wasn’t accepting anyone.
It was my first time using Roomlala, they took 400 euros from me, and forgot about me.
Reply from Roomlala
Hello,
We are sincerely sorry for the situation you've experienced and especially for the delay in resolving your request.
We understand how frustrating it must have been to not access the accommodation, and we apologize if you felt unsupported.
However, we would like to clarify that no dispute on our side remains unresolved for more than one month. If you're still waiting for a resolution, it's likely that either the necessary documents or confirmations have not yet been fully provided, or the process is awaiting a final review.
To move things forward, we strongly encourage you to contact our customer support team directly. They can immediately check the current status of your dispute and provide a clear update.
Please also understand that in some cases, the versions of the host and the guest conflict, and we must take time to investigate thoroughly to ensure a fair outcome for both parties. This may occasionally lead to a longer resolution time, but we always do our best to reach a fair decision.
We assure you that your request has not been forgotten, and we remain available to assist you fully.
Kind regards,
The Roomlala Team