Pearson VUE is ABSOLUTELY the worst
Pearson VUE is ABSOLUTELY the worst. They are very unprofessional & don’t care about people, especially people with learning disabilities. A couple of years ago I was scheduling my test my online. Soon after that I realized people with learning disabilities have to take their test at a testing center if they’d like to utilize their extra time. At that point I had no option but to take my exam at a testing center.
This is just the start of all the problems. All the customer service employees who answer the phone speak so fast it’s almost impossible to understand what they are saying. It feels like to don’t care at all.
When I was trying to schedule my exam at a testing center they said over the phone they can’t grant me any accommodations until I all my accommodation paperwork email it to the National Registry of Emergency Medical Technicians for my EMT exam. At that point I waisted another hour on the phone. 2 week later I heard back from the National Registry of Emergency Medical Technicians and they received my accommodations paperwork & have approved my accommodations.
At that point I had a feeling the next go around with scheduling my test will be a lot better but I was absolutely wrong. I called a third time trying to schedule my exam & explained to them that the NREMT has approved my accommodations paperwork & I’m allowed to use them for my exam, but Pearson Vue said we still can’t give you your accommodations.
You need to get the National Registry to get in contact with Pearson Vue and then Pearson Vue will look at the accommodation paperwork & grant you your accommodations. At this point I feel like I’m a constant loop hole running around like a chicken with my head cut off. Now I had to get in touch with NREMT and explain the situation about 4-5 days went by and finally got a response from the NREMT saying Pearson Vue has accepted your accommodation paperwork.
Then I call for a fourth time trying to schedule my test and say that I’d like to schedule my EMR exam with my extra time and a quiet room only and not have a reader. Then the customer service said they come together as one they can’t be split apart. They said if you have a quiet room you have to have a reader, and if you have a reader you have to have a quiet room.
With my accommodations I’m allowed to use any accommodations I want at that time and not use certain testing accommodations if i’d like. At this point I’m extremely irritated they keep repeating themselves and they said the only person who can take the reader off my accommodations paperwork and have a quiet room and extra time is the manager.
At that point i called the all the different people out for lying when they said that they can’t be separated. When the lady just said the manager can do that and take the reader off. I never wanted a reader and it felt like they didn’t care. At that point I was really irritated and hung up on them i got no help or answers. About a week and a half later I call again run into the same issues. I was at my breaking point and got the examination specialist from the national registry.
The NREMT talked to the case manager at Pearson Vue & all of a sudden Pearson Vue let me have a quiet room & no reader. Pearson Vue said they’ll keep everything on file so I wouldn’t have to go through all this again. Two years went by and I was scheduling my EMT exam. I called had to verify certain information. I explained what had happened about 2 years ago with the constant troubles & problems getting certain accommodations.
I told the lady i’m not playing y’alls games again and that i’d like my extra time, quiet room, & no reader. This time a lady answered with the exact same thing reader quiet room 1 accommodation we can’t break them apart. I said that’s a bull shit lie for my EMR exam after 1.5 months of arguing i was able to get a quiet room & no reader & that the only person that can split those two accommodations is the manager. I even told them they aren’t 1 accommodation Pearson doesn’t want to put in the extra work and satisfy the customers. Even the NREMT examiner said i was write they are two completely different accommodations. She finally talked to her manager i thought things would keep getting better but they didn’t. She said i would be on hold for 5 minutes and was on hold for about 1 hour. The lady on the phone said we have some stuff the date you took the stuff but we don’t have all your accommodations paperwork. At that point i was pissed & said goodbye. About 2 weeks go by & I try calling again. Ran into the exact same problem. even read emails sent back & forth from the NREMT they still refused to let me not have a reader. I was pissed & raised my voice & told the guy i know your lying the phone went silent & i said get your manager & she said the same thing everyone else did. then finally after begging she let me have a quiet room, extra time & no reader.