I am not happy with this experience at…
I'm not happy with this experience at all. It's been 16 days since my purchase, and I still haven't received my product. When I went to the store to inquire about the situation, the sales representative didn't care, just said "I don't know" and closed the issue. Today is the 16th day, and I'm still waiting for my product.
...
I physically contacted your team, contacted live support, and emailed, but I haven't received any information about my order. In the last conversation, they said my order would arrive on July 20, 2025, but I still don't have any information about it. In other words, I don't know if my order is ready, if it's been shipped, or if I'll be able to receive it. I don't have any information emails or a tracking number. Since I didn't receive it on the date your sales representative promised, I haven't been able to get any photos from my vacation. Unfortunately, due to your mistake, my memories of my vacation are incomplete.
Reply from POWER.dk
Hi Mohammed,
Thank you for sharing your feedback about your experience. I understand your frustration with the delayed delivery and the interaction at our Odense store. Our specialist team has received this feedback and will pass it on internally for review.
The extended wait time you've experienced is certainly not what we aim for with our deliveries. While the store interaction wasn't helpful, we want to make this right for you.
I can see this has gone well beyond our standard delivery timeline. We'll look into what's causing this delay and ensure you get clear information about your order's status.
Let us know if you haven't received any updates about your order status recently so we can help track down your delivery.