Michael Wanji

You are impartial and you allow fair comments to stand!

In August 2025, I paid for my vehicle to be transported from Alberta to Sudbury. They promised it would leave on Tuesday12th August and take 4-7 days. At 12 noon same day i wrote asking them to let me know if they have picked the vehicle, they simply said "will update you". 3hours later the vehicle had not been picked. I called them 4 times, didnt pick the call. They do not pick their calls. They stopped responding to my emails. Just went quiet. How do you expect clients to trust you when you don't pick up calls or respond to their messages inquiring about vehicles THEY HAVE PAID FOR, to get transported. For stonewalling and going mute AFTER PAYMENT, I would give them ZERO. Absolutely TRASH CUSTOMER SERVICE. NO amount of apologies would suffice at this point. Save your money and use slightly more expensive but reliable transporters.

After calling them out on their stonewalling (they do not pick calls) on trustpilot, the first thing they did was ask this platform to label my comment as "defamatory", luckily, trust pilot reviewed my comment and let it stand. (Thank you trustpilot), they then sent me an email saying I was not not "the first “Karen” we’ve dealt with, and certainly won’t be the last". Imagine this is a transport company, calling a client "Karen" for demanding to know why they do not pick up phone calls and where their vehicle is. Note how they do not address why they dont pick client calls, they completely ignore that.!

If you value your money and are looking for accountability stay away from this company. A similar horror story of lack of communication and delayed transportation has been noted on April 27th under the name Harpreet Singh. If they cannot get trustpilot to remove customer complaint under defamation, they will issue a revisionist answer as they have done below, trying to sound "calm and professional" but on email they call you Karen and a difficult client. They have already refunded me my money and cancelled my order yet in their response below, they ask me if I would want my money refunded. (revisionist, face saving).

They talk about "pressuring customer for payment" as though that was my complaint. I never told them they pressured me for payment- So responding to non-existent complaint. Standard face-saving, gaslighting technique.

I repeat, stay away from them. Horrendous customer service. If you want good client service talk to people who have working phone numbers. I am glad rating is now at 3.5 stars and going down. Thumbs down.

Dan at the event imaging at the Uni of Manchester graduation was awesome!!! Professional, Witty, and just great overall.