Long delivery time
Long delivery time. Delivered by one person and left on drive in rain because is too heavy.
Reply from Tubhome
Dear Customer,
Thank you for your feedback, and we're sorry to hear about your concerns.
Please kindly note that we ship from Spain, and the estimated delivery timeframe is between 10 to 13 working days (excluding weekends). Your order was delivered on the 14th working day, which is within the expected window.
Regarding the delivery method, as clearly stated in our delivery terms, the service is curbside delivery only. This means the transport company is responsible for unloading the product at ground level. Entry into private property, placement, or installation is not included in the standard delivery.
We truly regret that weather conditions were unfavorable at the time of delivery, but unfortunately, this is beyond our control. We recommend customers prepare for arrival accordingly, especially with large and heavy items.
Sorry for the inconvenience or if you were not aware of this and we hope you at least happy with your purchase.
Regards