100 %Scam
100 %Scam, China junk that never shows up. Playing the email runaround game now.....next contest on credit card.
Reply from Thepixelcase
Hi,
We’re very sorry to hear about your experience and frustration. While we completely understand how delays and lack of communication can lead to disappointment, we want to clarify a few points and help resolve this for you.
🛠️ Shipping & Tracking:
We partner with international fulfillment centers to offer a wide variety of Pixel-compatible accessories — including exclusive designs you won’t find in stores. However, some shipments may take 7–15 days depending on your region and customs clearance. We absolutely acknowledge that this isn’t ideal for everyone, and we're working on faster logistics options.
📧 Support Commitment:
If you're not receiving helpful responses via email, we want to personally make sure your issue is handled correctly. Please contact us again at contact@thepixelcase.com
with your order number — we will prioritize your case and either reship or refund you in full.
💳 No need to dispute:
We’d prefer to resolve this with you directly and fairly — no need for the credit card chargeback battle. Just reach out and we’ll make it right.
We truly appreciate the chance to improve and regain your trust.
Warm regards,
Madison Reed
Customer Experience Manager