I schedule an exam for 7/7/25 appx a…
I schedule an exam for 7/7/25 appx a month earlier. On the day of the exam, they had no record of my scheduled exam. I had to reschedule it for 7/9/25. There’s was only one time available which was 5:45am. I made sure that I was able to use the 30min pre test time frame to register/test computer etc. At appx 5:45am a greeter spoke to me through my lap top and let me know that everything was working and I was in a queue and to wait on my proctor. I sat there for EVER waiting. The image on the screen never changed, no one ever got on, initiated anything nor made their presence known. I figured something went wrong. They instruct you to make sure that you have a phone in the room that you can be reached on, so eventually I leaned back in my chair and touched my phone screen to see the time, it was 6:44am. I turned back around and immediately in the chat box the “proctor” messaged me asking was I finished with the exam. I messaged back that I’ve been waiting for an hour and it hasn’t even started yet. They responded that because I touched a device that wasn’t allowed to be touched my exam was terminated and the idiot terminated my exam.
1. they were just there watching me for an hour, didn’t say one word or start the test.
2. this unprofessional employee knew damn well that I hadn’t even been introduced to the exam testing page. It’s totally a shared screen.
3. The abruptness and totally disrespectful manner in which they terminated the exam and left off contact was unacceptable.
I immediately complained and they said they would escalate that matter. My voucher at this time it lost and it’s. Allied at over $400.
This place is a joke. Find somewhere else to take your exam. Horrible company!!!