Kiki Craig

United States

Reviews

Review of Pearson VUE


Rated 1 out of 5 stars

Incompetent Customer Service & Website

Sadistic, nasty, incompetent customer service. They would not allow me to reschedule my exam due to an emergency. Although I spoke to 2 live agents, in which the call quality on their end was so terrible I could barely understand them, they 'escalated' the issue. Told me to "email the reason for the reschedule" to an email address provided to me. Which I asked them why should I even have to do that since they supposedly got it escalated and the supervisor started fumbling over his words and was clearly trying to find words to support his lies. I emailed the address they provided anyways, and to NO SURPRISE I NEVER GOT A RESPONSE.

Anyway, When I tried to make another appointment on their website, no matter what location I pick to make another exam appointment and the time, it tells me they can't accept my payment method. Called customer support and tried to schedule through them and the appointment times I wanted were nonexistent smfh. But she had no problem trying to take my payment while not even providing a reason as to why their website was acting buggy & when or IF it'd be fixed. Long story short after much frustration I got my appointment scheduled and passed my exam. I would NEVER recommend an exam through Pearson to ANYONE, if it can be helped!!!

July 7, 2025
Unprompted review