Aurora Autumn Season of Grace

The management team is the absolute worst I’ve encountered in any program of this kind. The teachers are the best kept GEM, the only reason why I kept my child there. The enrollment team and educational director does not communication. One would think they are enemies. Forms would be completed with the enrollment team, but the site would share they never received them. Communication with parents is poor. Follow up with parents is poor. Accountability is also lacking. I’m shocked the owners haven’t started retraining and getting better staff for their enrollment team as well as educational director. My family has only used them for summer and they already went through 4 educational directors within a short span of 12 months. Is it the pay? Where do they get these people from?

I wish to never have these unprofessional people deliver anything. They can’t read a simple address. My first experience with them. I ordered from Target. Target pad son deliver to FedEx and FedEx passed it to Ontrac. I’ve never heard of this company, but I hope my first experience wi be my last.