Kristi

I used to love REI and its concept of a co-op. I now realize this is just marketing. I had a large order of full priced items in my cart waiting for the sale. Most items were ineligible. I entered a $15 off coupon I received in the mail. It was allocated at mere dollars and cents across all my items leading me to lose a significant Member reward. I take the overall price into effect when purchasing. REI is more expensive than other shops and I order there for the 'feel-good' marketing. Despite my immediately reaching out to REI to undo the coupon code or cancel the order, I was told that the order cannot be cancelled and in order to unwind the alleged coupon I had to wait for my items to be delivered and then enter the return process. This is ridiculous since even these reviews show that orders can be cancelled. I do not believe that they cannot cancel an order less than an hour after it is placed or at the least make another accommodation. I am running out of places to shop.