Misinformation on the public website
Bought a TV online and made a mistake, I hadn’t realised that TVs are measured diagonally so the new TV is the same size as the old one we were replacing. Tried to call and didn’t get through in over 20 mins, so as per their website went in store to return and buy a bigger TV. Was told in store because the box had been opened we would have to use the online returns process and have DPD collect. (The wording on the website says the fastest way to return is in store, on multiple pages, even if the box is opened) on the phone now to try and speak to the team and again over 20mins in with no answer. The team in store said they’ve reported this misinformation back about the website multiple times and nothing changes. What poor customer service. I wanted to pay more for a bigger TV, might well buy one elsewhere after this faff.
Reply from Currys
Hi, Nicola,
I am sorry to learn about the issues you have raised, that is really disappointing to hear. If you still require assistance here, please contact us at contactsocial@currys.co.uk with your name, address (inc. postcode), contact details and any reference numbers. Please include a copy of your review, quoting the reference CUR51580. We will get back to you as soon as possible. Please note, due to current processing times, email responses may take a little longer than usual. However, please be assured your email shall be answered as soon as possible. Thanks Rich
