Great first time experience
This was our first experience at having to fly our animals so there were LOTS of questions. Laena-Leigh was the lucky (or unlucky) one to answer the phone. She answered all my questions and made the process sound so easy. Laena-Leigh was very cheerful and welcoming on the phone. My daughter said the drop off process at Brisbane was super easy. At Melbourne to collect our animals it was very reassuring to see Willow & Nacho unloaded from the plane in a gentle manner (even though that is other employees doing that) The pick up process was simple and the staff we met at the other end were polite and it was a quick process. We will definitely use Dogtainers again when they return.
Reply from Dogtainers
Thank you so much, Yolande!
We’re so glad your first experience flying your pets went smoothly—and that Laena-Leigh was there to guide you through it with care and clarity. It’s completely natural to have lots of questions the first time around, and we’re happy to hear the team made the process easy from start to finish.
Willow and Nacho sound like seasoned travellers now, and we look forward to helping with their return trip when the time comes!
Kind Regards,
The Dogtainers Team