Xavier

I bought an Infraredi infrared panel in March 2022 for over €600. Just after the 3-year mark, the central LED section stopped working. I contacted support, expecting repair guidance or a service option. Unfortunately, I was told there are no repairs possible — not even at cost — and was simply offered 25% off a new purchase.

For a high-end wellness product, this level of reliability and support is disappointing. A failure this soon, with no repair path and no real accountability, makes me question Infraredi’s long-term value. I won’t be purchasing from them again and suggest others consider brands with better durability and post-warranty support.