Concern in communication
It took some time for this company to inform me that there was a problem in shipping my items. After receiving a reason for delay, everything went well.
Reply from Coofandy
Hi there,
We are truly sorry for the delay in delivering your order in time . We regret that we did not meet your expectations in this instance.
The shipping delay you experienced is not reflective of the level of service we aim to provide. We sincerely apologize for any inconvenience or disappointment this may have caused you .
Your feedback is important to us, and we appreciate your understanding. We will take your comments into consideration as we work to improve our shipping processes and ensure timely deliveries for our customers.
If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to contact us. We value your business and hope to have the opportunity to serve you better in the future.
Warm regards,
