Kevin Donahue

United States

Reviews

Review of Pearson VUE


Rated 1 out of 5 stars

They "certify" Testing Centers that don't even support the exam

I had a test at one of their "certified" testing centers. Well not really, because after driving 40 minutes there and waiting for over an hour (past the start of the exam) for them to troubleshoot, they realized that their computers could not run the exam and kicked me to the curb.
I tried calling Pearson to reschedule and was on hold for over 2 hours before the call disconnected. Tried for another hour after that and gave up, as far as I can tell they do not have anyone employed to actually answer the phone.
I have four days to take this exam or wait until it's offered again in December and will now have to take off more work and deal with this whole mess again.

June 9, 2025
Unprompted review