Avoid this Gym
Tried to complain about an issue with equipment, gym staff intercepted me filling out the Ipad “feedback” form- which is the only way Total fitness let you submit feedback and what their website directs you to do. They didn’t let me finish my submission and were pushy and rude asking if I had just “had a bad day” and asking why I wasn’t “smiling” rather than taking on my genuine feedback regarding the recent movement of equipment. It was dismissive and sexist coming from a male attendant, who also made further comments as I left the building “are you feeling better now love?” Totally dismissive and reductive.
Tried to cancel my membership afterwards and they continued to take payments despite being well outside my contract- I have had to now raise a formal dispute with my bank.
Also whilst I understand the gym wants to close at closing time- but staff lie about time on the gym speakers “gym closing in 5 minutes” when it’s still quarter to, they’re on the speakers every 30 seconds harassing you out the door when it’s not yet closing time.
Showers totally fluctuate in temperature, freezing cold one minute, too hot the next.
Do not recommend at all.