Peter Campbell

I have recently undertaken a PCV training programme with Karl Barham at Carousel Buses, High Wycombe. Suffice to say the quality of training was excellent. Karl goes above and beyond to ensure you’re not just trained to test standard, but able to withstand the highest of pressure situations driving a large vehicle as well as passing on excellent roadcraft to his students. I greatly enjoyed my training and have lessons to take with me every day in service going forwards. Thank you Karl!

Night and day compared to others - I was forced into taking an eye test due to Vision Express refusing to give me my prescription THAT I PAID FOR eight months ago for a PCV medical, citing a load of BS that "my vision might have changed" - I walked out with two pairs of HUGO glasses for less than £250 including lenses and resistive coating (I am a certified klutz) - and a 50% discount I'm probably going to spend on shades when I get into my new job behind the wheel. Just in time for winter lol. Service was amazing, it really was like the difference between night and day. Should have gone sooner!

My one-stop shop for registered addresses and company services. Happy customer for years now!

It's simple to use, terms are clear, never any issues with setting up repayments. Very happy with the service when using it to break a big payment into more manageable chunks. Relatively high interest rates on other services are the only reason I won't use you more often.

1) I asked on-site at one of your branches for my address to be changed, this was never actioned
2) This led to a contact lens subscription being delivered to somewhere it shouldn't for several months
3) I eventually queried this and it got resolved - however I was never told the reason for the error in the first place

BELOW IS THE REASON WHY I WILL NEVER USE YOU AGAIN, THOUGH:

4) Refused to provide me my prescription in order to apply for a provisional PCV licence, instead demanding that I take a new eye test after only eight months
5) I queried this saying my eyesight has not changed, please provide the prescription
6) Still refused to provide the prescription, meaning I have taken my optical business to my local SpecSavers and am extremely happy with their service - I am out of pocket due to this refusal
7) This is clear money-making, almost scam-like behaviour, when I've already paid hundreds of pounds for a service I never received - even my doctor at my PCV medical was shocked at this

FINALLY...
8) Refused to acknowledge my complaints in-store and online via your contact form - I'm not sitting burning my time waiting for calls to be answered
9) Refused to complete a D4 form nor provide an in-date prescription like I would expect any reputable optician to do

Trust is everything - and you've broken mine consistently for over a year now.

Zero stars

Had to make a claim in September 2023 that IS STILL ONGOING!

My rear-quarter window was smashed whilst parked near home. eSure refuse to pay out due to placing me, laughably, AT FAULT FOR IT.

How do they justify this? Despite a complaint to the Metropolitan Police and a crime reference number, I am apparently at fault since the Police cannot identify the perpetrator and nobody has been arrested. This is against the insurance industry association code of conduct and case law, as I understand it, whereby if a car is parked, I cannot be at fault BY DEFAULT.

Tried the insurance ombudsman, cannot continue with that since they refuse to provide a Final Letter of Decision. Next stop - MCOL since I am not letting you get away with trying to charge me for being a victim of crime.

UTTERLY USELESS - everything outsourced to India - WILL NOT FOLLOW THE CONDITIONS OF POLICY - WILL BLAME YOU FOR BEING A VICTIM OF CRIME.

YOU HAVE BEEN WARNED...

EDIT: via the eSure social media team, the company have addressed my concerns and experience, which I am assured falls far below their normal standards.

Usurious cancellation fees - I suffered an emotional loss when I had to send my Saab 9-5 for scrap after the engine proved unsalvageable following a breakdown. I've now been slapped in the face with a £115 cancellation fee on a policy with 2 months to run when trying to cancel online. This is usury, pure and simple. I have a Certificate of Destruction available - why do I have to jump through hoops when I've just lost a prized possession? I also have to cancel another policy due to the car disappearing into the ether and that will mean £200+ in fees potentially for something that a) is not my fault and b) for vehicles I cannot use. No wonder I changed insurers on my primary vehicle...

EDIT: thanks to a particular person on their team, who knows who they are, the issue has been resolved to my satisfaction, also restoring my otherwise good experience with the company.

Didn’t come with an appropriate charging cable - my own micro-USB doesn’t charge it properly. The user guide says it needs to be charged with its own bespoke cable.

Unsure function on horizontal axis.

These things should have been identified before purchase, so whilst the product is functional it isn’t to the standard I usually expect from CeX.

EDIT: the CeX team in general did not let me down and provided me with an appropriate discount on the product. Thank you for restoring my faith in the company, I think you're good otherwise!