Pearson VUE should be ashamed. Systemic failure of service and accountability.
My experience with Pearson VUE has been nothing short of a nightmare. After months of diligent preparation, time blocked from work, and emotional investment in my licensure journey, two of my scheduled exams were cancelled due to technical issues on Pearson’s end. Both times, I sat through the entire check-in process only to have the exam fail to load. There was no available support before or during the exam — no live help, no functioning support desk, just silence.
To make matters worse, Pearson’s response was an “escalated ticket” that would take 2–4 business days just to be reviewed. That kind of delay is completely unacceptable when you are dealing with high-stakes, career-critical exams. Candidates are left in limbo while Pearson shrugs off responsibility and offers no real-time assistance or resolution.
This is not an isolated inconvenience — it is a systemic failure of service and accountability.
I am pleading with the National Counseling Boards and other credentialing bodies: Please reconsider your partnership with Pearson VUE. Your candidates deserve a reliable, responsive, and professional testing environment. Pearson VUE is not delivering that. Their platform is unstable, their support is nonexistent, and their customer service lacks the urgency and empathy necessary for high-pressure licensure exams.
We need a proctoring service that respects the enormous time, energy, and cost invested by future professionals. Pearson VUE has failed us — repeatedly. It is time for our professional boards to demand better.