Disaster with this company
Disaster with this company. Since they merged. We have had to return several devices that failed to work . After they did a computer update aĺl the emergency contacts was deleted. Almost everday the base system is flashing no sevice. Customer Sevice has hung up a few times because they didn't know how to fix the system . Several times when new devices was sent out for replace they didn't work either. They also try sending out equipment that is to that has to be charged everyday with equipment that was to last for several or years . They also didn't work out a deal with Verizon and AT&T sevice is terrible in the area . The company that what they called (Merged with them) has both companies available but ìs more expensive. Don't count on call backs even from the ones that claim to be mangers . The 1st year with them 2024 was good sevice now it can't be trusted . Also when you caĺl in they say the system needs update . Not sure why the update would need to be done every few weeks . Have had to stay with a family member that uses it several times because it wasn't working . Sometimes when the test is done nobody answers the phone to know if it is a emergency or not . A place like this needs 24 hour sevice. Not M-F and close at 8pm . The family member has bèen days at a time without sevice. The solution is from Mobile Help is wait and see if it come back on we reset what we can on our end they say . I have spent several hours and hours on the phone trying to get a system that actually works . They have sent out the wrong device that needs returned about 20 times in 6 months. Shop around i could tell you a long story about how they will not get rid of a tech that doesn't know what he is doing and hangs up when he can't get someone else on the line and it is time for him to go home . Unfortunately they will only let you post 1 date on this review when you had a experience with them . It has been well over 20 times since January 2025 to May 2025 . If you have this company please make sure your emergency contacts are correct with them . They had changed it to texting landline phones .