Avoid at all costs
Avoid at all costs. I paid for the annual membership and had the checkup included, they did an additional heart monitor which I wasn’t told would be an additional charge, they simply charged my credit card a week or so later.
I contacted them asking what it was, and asked for it to be refunded as I didn’t consent for them to keep my card on file and charge it adhoc, nor had I been informed that there was an extra cost.
Back and forth over the phone for weeks, “someone will get back to you” but it never happened. EVENTUALLY I was told (when I called up a further time) that a refund for this charge would be processed, but it never was.
When I phoned back again just before Christmas they had no record that a refund was ever owed but they would investigate and someone would call me back in the New Year. Never happened.
They sent me an email in April confirming my annual renewal was due and it would go up by £20 so I asked to cancel and mentioned about the refund I was owed, yet again.
A response came “I will not renew your scheme in June and have forwarded your email to the relevant department to assist urgently with your refund request.”
And yet, no further email regarding the unauthorised charge to my card. Sadly I’m outside the chargeback period with my bank so I can’t even dispute it with them.
Avoid this company like the plague. They are a scam and they just want your money and bill your card on file whenever the hell they want.