Misty White

Hi Misty,

Thank you for your feedback, and we completely understand your frustration. We're very sorry the shipping process took longer than expected — especially when you're excited to get your new case!

Just to clarify for future customers:
✅ Your order has now been delivered and we’re glad it finally reached you safely.

We’re actively working on improving our logistics, including adding more local warehouses to reduce wait times. Unfortunately, some international shipments (especially during peak season or with customs delays) can take longer than we’d like, and we truly appreciate your patience.

If there’s anything we can do now — whether it’s a small discount on your next order or help with anything else — just reach out to us at contact@thepixelcase.com
. We're here to make it right.

Thanks again for giving us a try 💜
— Madison Reed
Customer Support Manager
ThePixelCase.com