They don't honor insurance specifications
This has been a long time coming but I would not recommend ZocDoc. I told them I do not accept Medicaid yet they continually scheduled Medicaoid patients on my calendar. If you don't get to cancelling the appointment within a couple days, there's no recourse for getting your money back and are told tough luck. I've lost money because of this.
Reply from Zocdoc
Hi Katie! Thanks so much for providing us with your feedback. Zocdoc is a paid marketing platform for providers, and we apologize if our billing and cancellation policies were not made clear at your time of joining our platform. Our pricing was determined by a valuation study conducted by a reputable third party for the types of services Zocdoc is providing to them. This study factored in market rates for similar services, including average no-show and cancellation rates. Providers also have multiple options to ensure that this platform is as beneficial as possible for them, including ensuring your insurance preferences are up-to-date. As a provider, you do have a dedicated support team that is here to answer any questions or concerns you may have. We'd like the chance to connect directly to learn more about your experience. Please give us a call at (866) 962-3621 if you'd like to discuss this any further.
