Awful now
Awful now. Customers for over 20 years, had 2 water softeners in that time, but recently awful, not surprising as you can clearly see Harvey's sold out to culligan, staff leaving, bad financial problems.
We keep getting apologies, you now can't get an engineer for weeks. worse still they twice referred us to a credit agency and they then twice apologised that they had.
Reply from Culligan Harvey
Hello Rachel,
Thank you for being a loyal customer over the years. We’re really sorry your recent experience hasn’t reflected the service you’d come to expect from us.
We’re pleased this has now been resolved for you, and your feedback has been shared with the relevant teams as part of our ongoing service reviews.
If you ever need further support, please don’t hesitate to contact us at customerrelations@harvey.co.uk, quoting reference HARVEY/KA.
Kind regards,
The Harvey Water Softeners Team