Gill Merrick

The staff on the day were friendly and helpful. They tried to compensate for the failure of Customer services to help with the pass necessary to avoid queueing for a child with special needs. I left multiple messages and was promised several times someone would phone back but no call back. Emails I sent were just responded to with a message referring me to T&Cs. Easy to get the impression that once you've paid for tickets, they're not interested in providing a service for a child with autism, this made the day difficult for us all.
Very poor responses from Customer services.