Berin

Purchased a Smarttank printer 2 weeks ago as this is meant to save you money. Suddenly the printer declares a printhead problem which I dutifully contacted support over. 4 hours of online whatsapp chat and no solution, so they tell me that I have to wait a whole week for a replacement item to be sent to me so I can then send them the faulty one back. I cannot run my business without a printer for a whole week, but if I bought a brand new printer I would get it in 24 hours at most. Very disappointed with the lack of customer support shown and a disregard for the impact the fault in their product has on other businesses.