BE

Bethany

United Kingdom

Reviews

Review of Vapourcore

Rated 5 out of 5 stars

The best customer service you could ask…

The best customer service you could ask for from a company!! Couldn’t recommend more, amazing delivery time and communication respond straight away to issues (not through fault of their own) resolved them immediately! Perfect! Thank you so much!! Will definitely be ordering from here from now on🙂

July 2, 2025
Unprompted review

Reply from Vapourcore

Hi Bethany,

Thank you so much for your amazing review!

We’re absolutely thrilled to hear that you’re happy with our customer service, communication, and delivery speed. It means a lot to us that you took the time to share your experience—and even more that we’ve earned your trust for future orders!

We’re always here if you need anything, and we can’t wait to serve you again soon 😊

Thanks again from all of us at Vapour Core.

Review of OnBuy.com

Rated 1 out of 5 stars

Absolutel disgrace!

Absolutel disgrace!! Ordered months ago now and the seller put a completely different address to where I ordered my parcel to. Therefore, the parcel was lost and I am still yet to receive any sort of refund or help from them. The seller has lied multiple times and stated that they have processed my refund but they haven’t according to my bank. Never ordering from here again! Would rather pay more for it to come from a competent seller who knows how to write an address correctly. Disgusting service. Avoid!

May 11, 2025
Unprompted review

Reply from OnBuy.com

Hello Bethany,

We understand your frustration with the delay in your order and the incorrect address provided by the seller. It's disappointing to encounter issues with online orders, especially when it involves a lost parcel and missing refund. We value your feedback and will use it to improve our platform and ensure a better shopping experience for all.

We have requested further information from you through Trustpilot to allow us to locate your account and resolve this with you as soon as possible.

Have a great day!
OnBuy Trustpilot Team