Scammed, called names and charged for it!
First appointment was fine. Bought a dress. It was supposed to be in the beginning of April. I got a text and we went in but it was only her veil, no dress. So of course my daughter was disappointed. A few weeks go by so I have her call and check. She’s told that it’s and has been there for a while, she only had until that Monday to pick up. She calls a second time, panicked about not being able to get there in time and they give her a couple of more days. Still saying the dress is there. She takes off a half a day be cause we planned to have fun with it. My mom and I were going to find a dress and she was going to get hers. Mom and I had zero help. We pulled all of our own dresses. And then was told when my daughter arrived that her dress is not there. Disappointed and upset again. The manager calls as we were leaving and says that she called the warehouse and it would be here the 23rd. No dress on the 23rd. Finally, I get the text that her dress is here. Yayy! We make the same plan and try again. Her dress does not fit. It’s an entire size too small. The salesperson heard me say it was small and came over to stuff my daughter into this dress and make her sit down. She is popping out of this dress. There is barely enough fabric to cover her boob. The hook clasp was stretched to almost busting. So I tell my daughter to go on and I will see what to do. The manager proceeds to tell me that she can’t exchange the dress until she signs this one out. I argue and argue. Tell her several several times that I am not signing for this dress. I am not accepting this dress. Over and over she ignores me. Tells me the only way she can see how long the exchange will take it to sign my daughters dress out. I continue to say that I am not taking this dress. We came in and she fitted by your attendant. This is not our fault. She proceeds to sign the dress out. Then tells me that because they were able to stuff my kid in her dress and force it closed, they could not exchange it. That was the honest to god reason she gave me. Said it was alteration issue now. I said ok, return it. Because I didn’t have the original form of payment, I had to drive 40 mins home and back. I continued to let her know that I was not taking this dress and she decided to stand there and throw a tantrum screaming that she is going to lose her job. So sick of dealing with this unprofessional rude and nasty individual and to stop her tantrum I said Fine, go get the dress. She continues to stand there screaming at me that she was going to get security. I took the dress, went and got my bank card from my husband and returned. My daughter went in this time as I was still incredibly angry. The manager continues her tantrum with my daughter telling her that I was rude and threw a pen at her. That is an insane lie. But she continues to rant as she charges me a RESTOCKING fee. She charged me a $50 restocking fee. My daughter, sick of fighting and being scammed by these people, said her peace and turned to walk out. Ms Williams then proceeds to call my child a b*%ch. I am still fuming and will spend the day fighting for that restocking fee back. They scammed me right out of it and it’s not ok. I will not support a company that employees people like this. This day is a big deal and this woman ruined it.